REFUNDS POLICY

Skyemobile would like to help to ensure that you have an outstanding purchasing experience. Please familiarize yourself with our refund policy as described below. Additionally, always confirm that the products you have selected are compatible with your device and/or operating system. If a free trial or demo is available, please consider trying the software before buying in order to experience it first hand and ensure that it meets your needs and expectations.

1. If your purchase experience is less than optimal, please contact Skyemobile Customer Care and complete the information to contact us so that we can assist you with a resolution. We will make every reasonable attempt to resolve any issues you may have with your application purchase. Please be aware that Skyemobile Customer Care, in certain instances, may contact the software developer to assist with issue resolution. This crucial first step in contacting Skyemobile Customer Care will generate an incident tracking number which must be included in Skyemobile's records for any refund request to be considered.

2. If your initial Skyemobile Customer Care or refund request was received by us within 30 days of your original purchase date, you used or attempted to use the application for its intended purpose and we have been unable to resolve your request within 10 business days of receipt of your request, then we may (in our sole discretion), issue you a refund for the full product purchase price if you experienced one or more of the following issues:
a. The software was not delivered.
b. A working registration key was not delivered.
c. The software download failed.
d. The software would not install on the device.
e. The software developer fails to provide support within the timeframe requested by Skyemobile.
f. The software has been proven defective by either Skyemobile or the software developer.
g. Skyemobile has billed your account in error.

3. Skyemobile are unable to provide refunds for:
a. The software is not compatible with the device specified at the time of purchase.
b. Software that is no longer compatible with your device due to a device replacement/upgrade. Skyemobile is not responsible for refunding previously purchased software or replacing with compatible versions for any replacement or new device you have obtained.
c. Promotion code discounts not entered during the purchase process.
d. Subscription services.
e. Application purchases occurring more than 30 days prior to Skyemobile Customer Care's receipt of your initial request regarding such application.

4. Note: Because subscriptions are prepaid for a period of service from the application provider, Skyemobile is unable to issue refunds for these products. If you no longer wish to continue your subscription service you may cancel it through your Skyemobile Customer Account. Your service will remain active through the current paid cycle and cancel on the renewal date. You will no longer be billed for future cycles of cancelled subscriptions.

5. Please note that a Customer Refund Request does not guarantee a refund.
Skyemobile Customer Care will make every reasonable attempt to resolve your request in accordance with this Refund Policy before any refund request is considered.

6. All refunds will be issued in the same form of payment as the original purchase. By receipt of a refund, the purchaser agrees to remove and delete the software, all of its components, any registration codes, and fully downloaded versions from the device and/or computer. All refunds are final and shall serve as the sole remedy for any claims relating to the purchase, download, use or inability to use the Skyemobile software application(s), unless such limitation is otherwise prohibited by law.

7. In a few jurisdictions, certain terms of this Refund Policy may not be applicable. In such instances, Skyemobile reserves the right to modify the terms of this Policy as necessary to comply with applicable laws and/or regulations.

8. Skyemobile reserves the right to change the terms of this Refund Policy from time to time. All new policy rules and changes will only have effect on purchases after the date of the policy change implementation.